Privacy Policy

Last Updated: 06/20/2024

Welcome to IRISFAMILY.STORE 

Please read this privacy policy carefully to understand how LLC Lively Energy (“irisfamily.store,” “our,” or “we”) collects, stores, uses, shares, and otherwise processes your user data. This includes, without limitation, personal data and personal information, as defined by applicable law (collectively, “personal information”). This policy applies to your access to and use of the irisfamily.store website (“website”) and ordering our products and services.

By accepting the terms of use or otherwise accessing or using the website, you are also accepting this privacy policy, which is hereby incorporated into and made a part of the terms of use by this reference. Capitalized terms used but not defined in this privacy policy have the meaning set forth in the terms of use.

When accessing and/or using the website, you may also be subject to the privacy policies of third parties, which irisfamily.store does not review or control. Please read these third-party privacy policies carefully. You agree that irisfamily.store has no responsibility or liability for the actions or omissions of such third parties.

Automatically Collected Information

To enhance our Website’s functionality and comply with our Terms of Use, we use cookies, analytics, and tracking technologies to collect certain information automatically. 

We use cookies to process the information you provide and to facilitate transactions. Cookies also help us track Website traffic to improve customer experience and Website functionality, as well as to understand and save your preferences. We may also utilize trusted third-party services to track this information on our behalf.

Registration Information

To access certain areas of our Website and order products and services, you must register with a unique username and password. Additionally, you need to provide your name, email address, phone number, company name (if applicable), job title (if applicable), tax identification number, or other government-issued identification, and other personal information (“User Data”). This information is essential for granting you access to our Website and services.

Payment Information

To process payments, you need to supply a payment method along with relevant details such as name, company name (if applicable), job title (if applicable), billing address, and credit card or banking information. If your payment details change (e.g., card number, account number, expiration date, CVV), the third-party payment processor may request additional information. This User Data is crucial for processing transactions through the Website.

Additional Information Requests

We may ask for or collect extra details to provide our products and services or grant access to our blogs and community forums. This data is essential for addressing inquiries and improving our offerings.

User Surveys

Periodically, we conduct surveys on the Website to gather contact and demographic information (e.g., postal code, age, company size) from users. This information helps us better understand your needs. Participation in follow-up surveys is voluntary, and your responses will not be shared with parties outside of irisfamily.store or your employer.

Marketing and Communications

We may use your User Data to send you promotional materials, newsletters, and other information related to IRISFAMILY.STORE that might interest you. This contact can occur via the phone number or email address you provide. By using the Website, you agree to receive these communications, which can include updates on products, services, and support. Standard messaging rates may apply.

You can opt out of these communications at any time by following the unsubscribe instructions in the messages or by contacting us at [email protected].

How We Use Your Information

We utilize User Data for various purposes, including:

  • Processing Payments: To handle transactions for products and services.
  • Providing Support: Offering customer and technical support.
  • Website Access and Use: Facilitating access to and use of our Website.
  • Single Sign-On Creation: Establishing a single sign-on for Website access.
  • Order Fulfillment: Enabling Users to purchase our products and services.
  • Website Functionality: Enhancing the performance and features of the Website.
  • User Identity Verification: Ensuring security and protecting User Data from unauthorized access, loss, destruction, or alteration.
  • Feedback Solicitation: Gathering User feedback to improve our services.
  • Usage Analysis: Identifying usage trends and conducting data analytics.
  • Promotional Effectiveness: Assessing the success of our promotional campaigns.
  • Improving Services: Evaluating and enhancing our Website, products, services, marketing efforts, and overall customer experience.
  • User Notifications: Sending notifications related to User requests.
  • Content Subscriptions: Subscribing Users to our blogs, community forums, and newsletters.

Data Sharing and Disclosure

General Policy

We do not sell or transfer your User Data to third parties, except for sharing it with trusted partners who assist in operating our Website, providing our products and services, or supporting our business. We may share your data to comply with legal obligations, enforce our policies, or protect rights and safety. In the last twelve months, IRISFAMILY.STORE has not sold any personal information to third parties.

Service Providers

We may share your User Data with trusted third-party service providers to help operate and improve our Website, process payments, manage databases, and analyze data. These providers include payment processors, internet service providers, and cloud computing services. They are contractually obligated to process your data only for specific tasks as directed by us and to maintain its confidentiality.

You agree that we may share User Data with third-party service providers as necessary to provide our products and services.

Compliance with Legal Obligations

We may disclose User Data when required by law, such as responding to subpoenas, law enforcement requests, court orders, or government agencies. We will also disclose data if we believe it is necessary to:

  • Comply with legal obligations.
  • Protect and defend our rights, interests, or property and those of others.
  • Prevent, investigate, or address potential wrongdoing related to our Website or services.
  • Act in urgent situations to ensure the safety of our customers, users, or the public.
  • Protect against legal liability.

When legally permitted, we will notify you before sharing your User Data in response to such requests.

Your Data Rights

User Data Rights

Depending on your location, you may have the right to:

  • Access the User Data we collect, store, and process.
  • Request correction of inaccurate User Data.
  • Request deletion of your User Data.
  • Restrict the sharing or processing of your User Data.
  • Request transfer of your User Data.

You may also have the right to:

  • Object to our processing of your User Data.
  • Withdraw consent for us to process your User Data.
  • Opt-out of the sale of your User Data.
  • Avoid discriminatory treatment for exercising your privacy rights.

Please note that deleting or restricting processing of your data may affect the functionality of our Website.

Exercising Your Rights

To exercise your rights, email us at [email protected]. We may verify your identity by requesting you to log into the Website, match information, or provide additional details. You may designate an authorized agent to exercise your rights on your behalf, in which case we will verify both identities.

For concerns about our privacy practices, contact us at the above email. In some jurisdictions, you may also have the right to file a complaint with a supervisory authority.

Changes to Policy

We may update these Terms from time to time by posting the updated Terms on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.

Terms and Conditions

Last Updated: 06/20/2024

Welcome to IRISFAMILY.STORE, operated by LLC Lively Energy. By using our website and purchasing our products, you agree to these terms and conditions (“Terms”). Please read them carefully.

Product Information

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. They are not a replacement for professional medical advice, diagnosis, or treatment. Always consult with your physician or other qualified healthcare providers regarding any medical conditions.

Returns and Refunds

We accept returns of unopened products in their original condition with intact protective seals, as typically required for dietary supplements and medications in the USA. For more details on our return policy, please visit our Returns Policy page.

Shipping Policy

For shipping details, see our Shipping Policy page.

Privacy

See our Privacy Policy for information on how we handle your data.

Changes to Terms

We may update these terms. Continued use of the website means you accept these changes.

Contact Us

Questions? Email us at [email protected].

Privacy Policy for California Residents

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”). These rights include:

Information Sharing

We do not sell personal information to third parties. However, we may share your information with third-party service providers to help us operate our website, conduct our business, and provide you with our products and services.

Categories of Personal Information Collected

  • In the past 12 months, we have collected the following categories of personal information:
  • Identifiers: Name, email, phone number, and address.
  • Commercial Information: Records of products purchased.
  • Geolocation Data: Physical location based on your device.

Your Rights Under CCPA and CPRA

  • Right to Know: You can request details about the personal information we collect, use, disclose, and sell.
  • Right to Delete: You can request the deletion of your personal information.
  • Right to Opt-Out: You can opt-out of the sale of your personal information.
  • Right to Non-Discrimination: You will not be discriminated against for exercising any of your privacy rights.

How to Exercise Your Rights

To exercise your rights, you can:

We may need to verify your identity before processing your request. Please provide sufficient information to allow us to verify you are the person whose personal information we have collected.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

Do Not Track Signals

Our website does not respond to “Do Not Track” signals. However, you can opt-out of interest-based advertising as outlined in our cookie policy.

Minors

We do not knowingly collect or sell the personal information of consumers under the age of 16 without affirmative authorization.

California Proposition 65 Warning: Some products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov 

For more details about your California privacy rights, you can contact us at [email protected] 

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